Client Safety Protocols - COVID-19 - ALCHEMY HEALING ARTS CENTER 410-263-1272

ENHANCED CLIENT SAFETY PROTOCOLS

Alchemy’s overarching goal is to protect our clients and our therapists and staff from contracting COVID-19 while also providing you with the quality, professional hands-on and virtual therapy that enhances your life and helps you feel better.

Screening Calls in Advance:
Clients will often receive a call from Alchemy a day or two before their appointment with reminders about our new procedures. This is also an opportunity to discuss any symptoms or concerns.

Face Masks:
Are required to be worn at all times at Alchemy by clients and Alchemy therapists and staff. This is non-negotiable and required by our licensing board as well as the Anne Arundel Health Department. Face masks must be worn during your session. If you do not have a mask, we will supply you with a disposable medical procedure mask on arrival. Please let us know you need one when we call you in. Children two and under should not wear face masks and are exempted from this requirement.

Arrival and Social Distancing:
Please wait in the car. At your session time we call to invite you into the office. There will be no waiting, you will move directly to the treatment room to allow for social distancing. Please bring in as little as possible.

Intake and Screening Forms
Intake Form – new clients are required to bring their intake form completely filled out to their first session. If you are unable to print your form you may arrive early and take one from our mailbox. We have an outdoor space you can sit in to fill out your form or you may return to your car.

COVID-19 Screening Form – this form must be completed before each session. Please fill out in advance. If you are unable to print your form you may arrive early and take one from our mailbox. We have an outdoor space you can sit in to fill out your form or you may return to your car.

Temperature Screening - Must be below 100F
Temperatures will be taken with a no-touch infrared thermometer when you arrive at Alchemy. Lack of fever does not guarantee that one is not infected with COVID-19, it is a recommended screening tool when combined with a thorough intake. 100.4 is considered a fever by the Maryland Department of Health. We will reschedule anyone with a temp. of 100 or higher.

Our waiting room is closed
There will be no waiting inside, you will move directly to your treatment room. Please do not bring any guests or children.
Child clients may be accompanied by only one parent or guardian, who must stay with them in the treatment room.
Hand Sanitizer or Hand Washing – is required as you enter Alchemy. Thank you.

Talking during Session:
This is a sticky one. Talking and laughing, tears, and a sneeze or cough are all things that happen during sessions. They are also a concern because they add to potential viral load. As always, we do want to hear from you about what is going on in your body and your experience during the session. We ask that chatting be kept to a minimum. If you have a lot going on, needing a longer than normal intake, that discussion can take place over the phone when we call you to come in, simply let us know.

Session Lengths and Details:
Have changed for a variety of therapists and modalities. As we open, we are offering only clothed sessions. That is not a change for CranioSacral Therapy or Reiki, however it might seem odd for Therapeutic Massage, Lymph Drainage Therapy, Myofascial Release, or Sports Massage. Please give it a try, you will be impressed at what can be accomplished! Most of our therapists now also offer a shorter half hour session, some will only offer a half hour session, and we will not be offering the longer hour and a half session at this time. All of these specifics will be reflected in our scheduling system.

Tissue and Hand Sanitizer:
Is available in each treatment room, please dispose of your tissue or other items in the covered waste receptacle.

Tea and Water:
Please let your therapist get you water or tea to reduce possible surface contamination and allow for social distancing in the reception area. As much as we love our mugs, and prefer reusable, we will be using compostable paper cups for the time being for safety. You are welcome to bring your water bottle as always and we will be happy to refill it for you.

Checkout and Scheduling:
You will probably only interact with your therapist who will either take your card to process or invite you to the front desk to pay and reschedule. Scheduling future sessions via computer at home is always recommended. At this time, we are not implementing online payment or buying new equipment for hands-free payment as that can be managed with disinfection and Alchemy is a place of touch.

How long is this going to last?
When can we go back to normal? Oh… for a crystal ball! We don’t know those answers, we can simply share that it feels like we are moving to a new pandemic normal and hopefully relaxing into a post COVID-19 normal over time.

Questions or concerns:
Please call, owner Amelia Mitchell is always happy to discuss your individual situation and support you as you make the best choice for your circumstances. She can be reached at 410-263-1272 Monday through Saturday.

To learn more about our amended and updated protocols please choose the links below:

Alchemy Healing Arts Center is committed to doing all we can to keep you and our therapists, practitioners, and staff safe.
We require your help to do that, please answer our questions truthfully, and reschedule if need be.